PRIVACY POLICY

Last Update: July 20, 2022-20-07

This Privacy Policy prescribes the information Urbansurf collects, how this information is used and disclosed and your preferences as to the gathering and usage of this data. The Service provided by the Application and all information you provide in order to use the Service is subject to this Privacy Policy and Urbansurf’s Terms of Service. By using this Application you agree to the terms of this Privacy Policy and acknowledge that your Content (images, graphics, comments, photos, locations etc. and any materials you share) post and made available on and/or via the Service can be seen and/or shared by other users. Please note that we (Urbansurf) place the utmost importance on your privacy and care highly about your contentment when using the Service. This Privacy Policy applies to users and to all who access the Service.

Personal Data

In this Privacy Statement, your Personal Data refers to all information by which a person can be identified, directly or indirectly. This definition is in accordance with the Privacy Legislation.

 

Are you younger than eighteen years old?

If you are younger than eighteen years old, you cannot make use of our App.

 

Mandatory information

When you engage our Services, it may be legally or contractually required that you provide us with certain Personal Data, as indicated with a (*) in the following clauses. For example, we need your name, username and at least one picture to provide you with an active account. Where you do not provide us with such information, this will usually imply that we will not be able to provide you with specific Services or perform part of our agreement with you.

 

Which Personal Data do we process?

Before you can use our social platform, we will ask you to register and create your personal Urbansurf account (Account). In this respect, you are invited to provide us:

 

Your first name;

Your email address;

Your password;

User name;

One (or more) clear picture(s) of you.

Interests;

Expectations;

A description of yourself;

Job title;

You can create your Account through Facebook or Apple  account. These platforms will share with us some (personal) data you have shared with said platforms - such as your Account name, pictures, gender, wall posts and friend information. You may choose to exclude some of the personal data from being shared with us.

 

 

 

 

After your Account has been completed your Account with the following information (all optional):

A description of yourself;

Geolocation and residence;

Job title (Current occupation);

Web site;

Date of Birth;

Gender;

Film and movies which you watched;

 

If you make use of our paid Services, we use an external payment service provider to process certain payment details. Payment details are not stored by us.

 

If you download the App on an Apple device or Google Play, you can only purchase a subscription through the Appstore, paid to Apple or Google Play. We use an Apple token as an identifier and do not receive or process your Appstore and Google playinformation.

 

Furthermore, we will process your IP address, login information, (chat) messages, customer service history, time zone settings and browser language.

 

To maintain and/or improve the quality of the App, we also track, record, and analyze your use of the App. In this context, we process your: 

likes, logins and browsed pages;

date and time of visits; 

mouse movement and mouse clicks; 

technical information as screen resolution, operating system, browser type and device type.(“Usage Data”)

 

The Usage Data are linked to your profile data.

Your Account (including picture) might be displayed on the shielded homepage of Urbansurf. Your Account may also be tagged in pictures that appear in shielded areas on the App, Facebook, Instagram or any other media. Shielded means that the displayed content will only be visible for other members of Urbansurf. From time to time, we send promotional emails to members featuring selected accounts. 

 

We assess and monitor email delivery performance using third-party services. Your email address is anonymized before the email delivery performance is shared with the third-party service provider and us.

 

We take photographs during events which we organize which may include pictures of you and we may use these photographs for (external) promotional purposes.

 

How do we use your Personal Data?

 

 

PERSONAL DATA AND PURPOSE(S):LEGAL GROUND(S):
Email address is used to:
  • keep you informed of your membership status;

We may process these personal data, because this is necessary to perform our agreement with you (i.e. giving you access to the App through your Account and providing our services). Next to that, we have a legitimate interest to inform you about your membership status, account activity and other service updates from Urbansurf.

 

Every email contains a link via which you can unsubscribe from the mailing. You can also unsubscribe via the settings in your account.

 

 

  • notify you of new messages and other activity regarding your Account;
  • point out accounts of other members that might be interesting for you;
  • keep you informed on events we organize;
  • contact you with regard to (overdue) payments and other troubleshooting.
Login details are used to:
  • verify your identity when logging in;
We may process these personal data, because this is necessary to perform our agreement with you (i.e. giving you access to the App through your Account).
  • provide your access to your account.
Personal data on your account is used to:
  • allow you to use your Account;

We may process these personal data, because this is necessary to perform our agreement with you. 

With regard to the prevention, detection and combat of illegal activities, we process personal data on the basis of our legitimate interest to ensure the users of the App can engage with each other in a safe and pleasant way. This includes personal data included in/derived from notifications from other users regarding possible illegal or unauthorized activities performed with your account. 

With regard to the act of anonymisation, we do this on the basis of a legitimate interest to perform research and the development of our services in order to optimise the user experience, without using personal data to do so.

 

  • show your Account to other members;
  • allow other member to find you via targeted searches on the basis of first name, height, age and other information that members share via their accounts;
  • show you mutual connections you and other members have on Facebook or Apple (depending on whether and which profile you used to make an Account);
  • prevent, detect and combat illegal or unauthorized activities on the App.
  • anonymise for the purpose of (statistical) analyses and scientific research with anonymized data only.
Pictures you upload are used to:
  • add to your Account and thus display to other members;

We may process these personal data, because this is necessary to perform our agreement with you.

 

You may always delete or change your pictures within your Account.

  • include in email messages from Urbansurf to other members that might be a good match;
  • select the best quality pictures for you via API’s (see more information below).
Photographs taken at events are used to:
  • publish on our platforms for attendees and other members to see;

We only process the personal data for these purposes after you have given us your consent to do so,

 

In this respect, we will of course consider your privacy. For example, we try to use such photographs for marketing purposes in other countries than where the event took place.

 

You may withdraw your consent at any time. Once we have received your withdrawal, we will stop processing the personal data you have provided on the basis of this consent. Please be aware that this may take some time, due to the cost and effort involved in phasing out the materials containing your personal data. Of course, we will do our best to remove the personal data within due time.

  • publish for promotional purposes.
Your geolocation and/or residence is used to:
  • share your current residence with other members nearby, based on your residence;

We may process these personal data, because this is necessary to perform our agreement with you.

 

 

Your geolocation will be shared with other users. Please note that we never share accurate geolocations with Urbansurf members – the accuracy is limited to 2km meters and 100 kilometers on the map in your profile.

 

  • show you which other members are nearby you at a particular moment, based on your geolocation;
  • to show in which area you are.
Date of birth is used to:
  • calculate and verify your age;
We may process these personal data, because we have a legitimate interest to do so (i.e. making sure you are old enough to create an Account and show your age on your Account, so other members can take this into account).
  • show your age on your Account;
  • to search and match based on set preferences by you and other members;
Payment Details are used to:
  • process your payments;

We may process these personal data, because this is necessary to perform our agreement with you (i.e. process your payments).

 

We are also legally obligated to share certain payment details with the national tax authorities.

  • include in our records for the benefit of the national tax authorities.
Your (chat) messages are used to:
  • give you access to your chat-history

We may process these personal data, because this is necessary to perform our agreement with you (i.e. provide you the option to chat via your Account).

 

With regard to automatically filtering messages for inappropriate content, we process personal data on the basis of our legitimate interest to ensure the users of our Services can engage with each other in a safe and pleasant way.

  • automatically filter messages for inappropriate content (e.g. offensive or aggressive language, or unlawful use of our platform for advertisements or link-building).
Your customer service history is used to:
  • keep a record of your correspondence with us;
We may process these personal data, because we have a legitimate interest to do so (i.e. provide you with the best service possible.)
  • optimize our service level towards you based on (previous) correspondence.
Information regarding your use of the App:
We use this information toWe may process these personal data, because we have a legitimate interest to do so (i.e. provide you with the best service possible).
  • maintain and/or improve the quality of the App;
  • provide you with better matches.
Information regarding e-mail delivery:
We use this information to:

We may process these personal data, because we have a legitimate interest to do so (i.e. provide you with the best service possible).

 

Your email address is anonymized before the email delivery performance is shared with the third-party service provider and us.

  • improve the quality of our mailings
  

 

 

Non-Personal Data

We may also process non-Personal Data whenever you interact with our App. This data may include your browser type and version, the type of your computer and technical information about your means to connect to our Websites (such as your operating system and platform, and the utilized internet service providers).

 

We use IDFA token, a unique anonymise user ID by Apple, for payment and attribution purposes, and to deliver customized advertising. A token is a random device identifier assigned to a users device. The token is used for tracking and identifying a user (without revealing personal information), by accessing aggregated data.

 

Push notifications from Urbansurf

If you have given us permission via our App, we will send you push notifications via our App to inform you about your membership status and to notify you of new messages and other activity regarding Your Account. We may also send you push notifications with suggestions of people you might like and events that are organized in or nearby your place of residence. 

 

How to delete your account?

You can delete your account at any time under settings

Note: uninstalling the app does note delete your account

 

How long do we retain your Personal Data?

We retain your Personal Data no longer than strictly necessary or as long as allowed by law, whichever is shorter. Of course, you can always contact us with a request to delete you from our records.

 

Invite friend

If you use the ‘Invite friend'-feature to invite someone to Urbansurf, we will send an email message to the email address you submitted to us. We won't share this email address with anyone else. We will tell the recipient that you have asked us to send this message. By choosing to use the ‘Invite friend’-feature you confirm that your friend is happy to receive the email. You also hereby agree to indemnify and hold Urbansurf harmless from all claims arising out of your messages to any person through Urbansurf. You must and will not use our ‘Invite friend’-feature to send spam.

 

How do we protect your Personal Data?

We work hard to protect your Personal Data from unauthorized or unlawful access, alteration, disclosure, use or destruction. We take appropriate technical and organisational measures to secure the Personal Data. For example, we encrypt our services using SSL, the data are only accessible through a secret password and digital signatures, and our employees only have access to your data on a need-to-know basis. Although we will take all reasonable measures, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk.

 

Who do we share your Personal Data with?

 

We do not sell your Personal Data to third parties. However, we may need to share Personal Data with third-party service providers to assist us in operating the Website and App and/or to conduct some processing of your information on our behalf as described below. 

 

 

 

 

​​Your personal data outside the EU

Where personal data is transferred to a third party outside the EU, we will take reasonable measures to protect this personal data as if it was processed in the EU. 

 

Changes to this Privacy Statement

We are constantly looking for new ways to improve our Website and App. We may update this Privacy Statement from time to time. When we change this Privacy Statement in a significant way, we will post a notification on our Website and App along with the updated Privacy Statement.

 

Your rights

As laid down in the Privacy Legislation, you have the right to:

If you have any questions, comments or concerns regarding the manner in which we handle your personal data, please contact us through the contact data below.

Please note that you can also view, edit or delete your Personal Data by logging in to your Account. 

 

LINKS TO OTHER WEBSITES

Any links to other websites and/or applications that Urbansurf does not control or operate included within the Service will not be subject to this Privacy Policy. The links from the Service to these websites and/or applications do not imply that we endorse or have any information with regards to their content and/or their policies. 

 

QUESTIONS AND CONTACT

Please feel free to contact us for any comments, inquiries and/or feedback anytime regarding this Privacy Policy at [email protected]

 

 

 

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